How Do I Remove A Review From Google

Before buying your products or using your services, people read reviews about your business. They await at positive and negative reviews to aid determine if they'll become your next customer.

But what do y'all do if yous have reviews on Google you don't desire? Is there a way how to delete a review on Google?

On this page, we'll tell y'all how to remove Google reviews from your Google Concern Profile. Plus, we'll provide steps you tin take to remove bad Google reviews without removing them.

If you need assist managing negative reviews, scan our review management services today!

How to remove Google reviews posted by others

When someone leaves a negative review on your Google Business Contour, your immediate reaction is to delete the review. You don't desire people to say bad things about your company because you're worried near how information technology will touch on your reputation. Unfortunately, removing Google reviews isn't as simple as going to your profile and deleting them.

Google doesn't give companies the selection to delete negative reviews considering all feedback, both positive and negative, helps maintain authenticity.

People rely on reviews when deciding whether to make a purchase.

Not surprisingly, 80% of people say online reviews have changed their minds about a purchase.

Reviews have a substantial touch on the heir-apparent's journey, and then Google doesn't allow you to remove bad reviews from your Google local listing. The but fourth dimension you may become a bad review removed is when it's a fake review.

How to remove fake Google reviews

Google lets you lot delete fake Google reviews, but they must check the review offset. To study a fake Google review, follow these steps:

Get into your Google Business Contour account
Choose "Reviews" from the left-paw carte
Select the faux review
Click on the three-dotted bar in the right corner
Click "Flag as inappropriate"

By following this process, you'll get the reviewer's feedback sent to Google. Google can then evaluate it to see if the review is fake.

If y'all're looking for a more directly manner to remove fake Google reviews, contact Google direct.

Get to your Google Concern Contour dashboard and find "Support" in the menu.
From that point, you tin talk with Google via phone, conversation, or email.

This option allows you to get in contact with Google faster to remove the review.

Google volition not remove the review if it is an authentic experience by a real user. However, if it's a genuine review that wasn't meant for your business, you can still appeal to have it removed.

For steps on how to remove negative reviews, jump to the adjacent department!

From one-star to four-stars: How to remove Google reviews without actually removing them

Removing negative Google reviews isn't as elementary as deleting them. If the reviews are authentic, yous have to take an culling approach to "remove" those reviews. The all-time thing y'all can exercise is address the reviewer and attempt to fix the situation.

Let'south accept a look at five steps y'all can have to remove Google reviews posted past others.

one. Don't react negatively

When you start receive a negative review, your initial reaction may exist to lash out at the person who left the review. Y'all're passionate about your business, so it'south easy to get upset when people say bad things about your company.

The first step in handling negative reviews, however, is not to react negatively.

If you react badly to someone's review, it volition merely brand your business look worse. People volition see your business as unprofessional.

It too leaves people feeling skeptical virtually your company because y'all don't acknowledge problems with your products or services. As y'all can see from this case, the possessor'southward response was passionate and angry. While it may have felt good for the owner, this response leaves a lasting negative impression on the customer and causes others to view that concern negatively.

To foreclose more negative Google reviews, don't react negatively to feedback from your clients.

Retrieve — bad reviews happen and aren't the end of the earth! It'southward common to have a mix of negative and positive reviews.

People trust your profile more than when you have positive and negative reviews because your profile appears more than genuine. If you just had five-star reviews, people would remain skeptical equally to whether the comments were authentic.

People care about others' negative experiences, but they care more than nigh how you lot handle those negative experiences.

So, take a breath and get ready to address the negative feedback positively. Recollect, there are best practices for responding to negative reviews.

2. Evaluate the review

If you want to know how to remove Google reviews, offset by evaluating the review.

Kickoff, establish that the review is authentic.

Sometimes you'll become simulated reviews from competitors or people who never interacted with your business. Y'all may even get reviews that aren't for your visitor, like this example of someone leaving a review about a haircut on a florist's Google profile! For reviews that appear imitation, follow the before steps to a higher place on reporting and flagging fake reviews.

Fifty-fifty if yous retrieve the review is fake, you should compose a response.

It takes Google fourth dimension to remove false reviews, ranging from five days to as many as twenty days. In that time, y'all could take dozens of people viewing your profile who don't know that the review is fake.

Whether authentic or simulated, bank check the review's content. Try to verify that the person filing the complaint was an actual customer.

Yous may have a record of their buyer's journey that can aid you lot evaluate their experience improve.

Expect at the situation described in the review. You'll want to take notes on the details and then yous can compose a genuine response.

In one case you've evaluated the negative Google review, you'll write your response.

iii. Compose a genuine and straightforward response

The side by side step to remove Google reviews posted by others involves composing an honest reply. Y'all must make your customers experience heard. Go along your response brief, but ensure yous acknowledge their problem.

It's also ideal that you respond to these reviews quickly.

Typically, you'll want to respond to a negative review within 24 hours of its posting. A fast response shows dedication to providing the best customer service. Don't have the time to dedicate to responding to reviews?

Utilize review management services, which can help yous stay on summit of and reply to all your negative and positive reviews.

If you want to handle review direction on your ain, follow these steps for providing a genuine and straightforward response:

Ain upwards to the complaint

If you desire to know how to remove Google reviews posted past others, get-go by owning the claim. Don't pretend similar it didn't happen or that it isn't valid. If you don't take responsibleness for the complaint, it volition only make customers angrier with your company.

Apologize

Even if it'southward not your fault, repent for the negative feel. Don't blame the reviewer or accuse them of lying. Apologizing for the faulty product or poor experience goes a long fashion in removing negative Google reviews and turning them into positive ones.

Recall — sometimes, people want you to recognize their consequence and experience heard. A elementary apology goes a long fashion in showing these customers that you heed to them and recognize their negative experiences.

Offer a solution

People want your visitor to accept action when they accept a negative experience. If you want to know how to remove Google reviews that share a bad experience, offer a solution to the person'south trouble.

Whether it's a solution or reconciliation, y'all must endeavour to fix the state of affairs.

Don't leave a comment like, "We're sorry this happened," and that's it. Offer solutions or opportunities to fix the situation.

When you offer solutions, follow up with them.

Don't brand empty promises and say you're going to have activity and then practise nada. Follow through to help remove negative reviews from your contour.

You must offer fixes for your future customers to see.

They desire to know how you handle a dissatisfied customer. If you lot're providing solutions and reconciliation, these prospective clients will experience more than comfortable choosing your concern.

iv. Fix the situation

If y'all want to know how to remove Google reviews that negatively affect your business, fix the situation. This part is the hardest for companies because it often requires evaluating your process, products, or customer service to brand changes.

Information technology's hard to admit when a trouble is your system's fault, but if y'all proceed getting negative reviews nearly the same issue, information technology'due south fourth dimension for alter.

Let's say you're a coffee mug company and sell insulated travel mugs. People buy them and keep leaving reviews nearly how your coffee mugs are cheap because the lid never stays on, causing constant spills.

If multiple people have the aforementioned feel, yous need to review and improve your products. This arroyo saves you time in the long run, likewise.

In this example, improving your travel mug to have a secure lid leads to less negative reviews and, potentially, more than sales. Improving your procedure or products is well worth the investment considering it leads to a more positive experience and a healthier bottom line.

The aforementioned process applies if you offer services.

If people leave reviews and proceed maxim that they feel scammed nearly your pricing, you may need to alter how you present pricing on your website and to clients.

5. Stay vigilant with your reviews

If y'all want to know how to remove bad reviews from Google local, stay on top of your reviews. Yous can't remove Google reviews if you aren't on elevation of them. Check your local listing often to see if you're getting new reviews.

When you're proactive well-nigh your reviews, you build a better reputation for your business.

People will see that you take the fourth dimension to accost problems and help solve problems.

This vigilance can encourage previously dissatisfied people to change their reviews, too, because y'all're on top of their business concern and willing to solve information technology fast.

By staying alert and resolving issues fast, you'll aid remove Google reviews posted past others that highlight your business negatively. While this arroyo won't remove all negative reviews, it volition help yous turn unhappy customers into happier ones.

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Need help managing your reviews on Google?

Now that you know how to remove Google reviews, you tin first taking control of your Google Business organization Profile profile and you can work on farther optimizing GBP to get meliorate ratings. Past managing negative reviews and offer solutions, you can plough negative reviews into positive ones for your visitor.

At WebFX, nosotros can help you manage your review contour.

With our team of over 450 experts, we'll help you manage your reviews and respond to negative feedback.

With our review management services, you'll get everything you need to assistance you lot stay on meridian of your reviews.

If y'all're ready to start getting the about out of your Google reviews, contact usa online or call us today at 888-601-5359 to speak with a strategist!